Expert onsite support.
Our team provides comprehensive on-site assistance, ensuring quality control and effective problem-solving for suppliers. We bridge the gap where
Basic
Quality Support
Optimize
(2–4 hours/week minimum)
Ideal for quick-response and light support presence
Shipping of parts directly to the customer
Onsite line support (minimum 2–4 hours/week)
Immediate fire-fighting and reactionary quality support
Customer representation on plant floor
Advanced Quality Support
Evaluate
(5–10 hours/week minimum)
Expanded support with investigation and documentation services
Cost-reduction initiatives through quality improvements
Everything in Basic Support, plus:
Onsite line support (minimum 5–10 hours/week)
Creation of rework instructions
Testing and validation of rework instructions
High-quality imaging and documentation for defects
Investigative activities to identify root causes
Professional Quality Support
Strategize
Professional Quality Support
(20+ hours/week minimum)
Comprehensive, hands-on quality engineering support
Active reduction of burden on the customer’s internal quality team
Everything in Advanced Support, plus:
Onsite line support (minimum 20+ hours/week)
Routine line walks for proactive issue identification
Monthly warranty part reviews with actionable insights
Scrap and waste reduction initiatives
Identify and eliminate non-value-added processes
Reduce unnecessary charges to customer
Expert OnSite Assistance
Transform Your Engineering Support
Our dedicated team is ready to enhance your operations with tailored on-site solutions that meet your
Core Business Practice
How do we operate
Our team consists of trained quality engineers with hands-on experience operating within manufacturing environments. We maintain a strong onsite presence to represent our clients and act as their eyes and ears on the plant floor, ensuring quality issues are identified and escalated with urgency.
Cost structure
We operate as a lean, efficient agency with flexible deployment models. Our agents are available on-call and are strategically allocated based on client needs. We offer three tailored support tiers—Basic, Advanced, and Professional—so companies can choose the right level of service for each facility and project phase.
Engineering Services
When needed, our onsite agents have direct access to offsite engineering support for advanced troubleshooting and design-related problem-solving. This hybrid model enables quick resolution of complex issues in coordination with our partners’ internal teams.
Quality Services
We support a wide range of quality activities, including:
Support with part shipment logistics
Our services are designed to minimize production disruptions and protect customer satisfaction.
Root Cause Analysis
We offer structured onsite root cause investigations using industry-standard methods. Our team is trained to identify systemic and recurring issues, propose cost-effective solutions, and assist with implementation to drive long-term quality improvement.